FAQ

ShutEye recognizes, calculates, and analyzes the files recorded by the microphone through artificial intelligence algorithms to produce your sleep status information.
At the same time, selected sleep recordings, such as snoring, are available for your listening and sharing.

Yes. We’re just like you. We worry about data privacy. ShutEye will NEVER expose your personal recordings under any circumstances.

Through the artificial intelligence algorithm, ShutEye will look for the lightest stage of sleep between the wake-up phases you set, and will sound the alarm at this time to gently wake you up and make you wake up more easily.

One reason for the discrepancy might be that the app records time spent asleep, not time in bed. Taking this into account, if you still feel Sleep Tracker has shut off prematurely, this might be caused by insufficient phone charges. Please be sure that your phone is plugged in while using Sleep Tracker.

Please keep the charger connected. Put down and lock your device.

ShutEye provides a free trial to let our users try the premium features completely for free, before committing to pay

Besides, ShutEye offers an auto-renewing subscription at $59.99/year to provide you with unlimited access to the VIP features. 

If you have questions about ShutEye subscription, please contact us via contact.sleep@enerjoy.life. We’ll do our best to help you solve the problem.

To restore your purchase, please follow these steps according to your own situation.

1. If you do not have a registered ShutEye account, you can use the same Apple ID to log in to the App Store, install ShutEye, and then click the Restore button on the top right corner of the subscription page to restore your subscription. But, your old data cannot be synchronized if you do not have a ShutEye account.

2. If you have already registered a ShutEye account, you can only log in to the corresponding account registered on ShutEye’s profile page, select any feature you need to subscribe to, and a page of recommended subscription plans will pop up, and click the Restore button on the top right corner of the subscription page to restore your subscription; your old data will be synchronized according to your login account at this time.

3. if you don’t remember your subscription account, please try method 1 first to restore directly without logging in, if prompted to show the subscription binding account, please try the 4 types of accounts you may have logged in on the profile page, repeat the restore operation of option 2.

4. If you still can’t recover after trying step 3, please provide an email account that you registered with ShuteEye, and we will manually recover a membership for you after verification; in the future, you can log in according to this email account to recover your subscription and synchronize data.

And if your problem still cannot be solved through these instructions, please describe the scene in detail with screenshots or screen recordings of the problem you encountered, and please provide your device information (device model, app version, system version, and storage capacity screenshot) to us.