FAQ

ShutEye recognizes, calculates, and analyzes the files recorded by the microphone through artificial intelligence algorithms to produce your sleep status information.
At the same time, selected sleep recordings, such as snoring, are available for your listening and sharing.

Through the artificial intelligence algorithm, ShutEye will look for the lightest stage of sleep between the wake-up phases you set, and will sound the alarm at this time to gently wake you up and make you wake up more easily.

One reason for the discrepancy might be that the app records time spent asleep, not time in bed. Taking this into account, if you still feel Sleep Tracker has shut off prematurely, this might be caused by insufficient phone charges. Please be sure that your phone is plugged in while using Sleep Tracker.

Please keep the charger connected. Put down and lock your device.

To end the subscription, you should cancel it by the following steps on your iPhone:

1. Open the Setting.

2. Tap iTunes & App Stores.

3. Tap Apple ID and then tap View Apple ID.

4. Tap Subscription.

5. Choose the app that you want to cancel the subscription.

If you have any other problems, please feel free to contact us. Thanks.

We provide a free trial to let our users try the premium features completely for free, before committing to pay. You can manage and simply cancel your trial by going to your account settings on the App Store after purchase at any time. And you can get a refund through Apple support. If you have any problems, please feel free to contact us. Thanks.

Contact Us: contact.sleep@enerjoy.life

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